Frequently Asked Questions

A standard one-bedroom apartment renovation takes 3–6 weeks depending on scope. Full villa renovations range from 6–16 weeks. We provide a detailed project timeline at the quotation stage and stick to it.

We offer design consultation and material guidance as part of our service. For complex projects requiring full interior design drawings, we work with our network of licensed interior designers in Dubai.

For minor works, yes. For full renovations, we recommend vacating the property to allow faster, cleaner and more cost-effective work. We'll discuss the best approach during the initial consultation.

Yes — for any structural, electrical or plumbing works requiring Dubai Municipality or building management approvals, EAZAE FIX manages the entire permitting process on your behalf.

We provide a 30-day workmanship warranty on all works. For larger projects, extended warranty terms are specified in the individual project agreement.

Our team has extensive experience matching existing tiles, paint colours, joinery finishes and flooring materials. We work with our supplier network to source matching items wherever possible.

Yes — we regularly work in managed communities and handle all NOC applications, contractor registration requirements and community rules compliance.

Snagging inspections start from AED 500 and include a detailed written defect report. Rectification works are quoted separately after the inspection.

Yes — pergolas, outdoor kitchens, pool decks, boundary walls and off-grid rest houses are all within our scope. Contact us for a site assessment.

Premium, Elite and VIP Annual Maintenance Contract clients get guaranteed response times of 12, 8 and 4 hours respectively. For standard bookings, our response is within 24 hours. For genuine emergencies such as major water leaks or total power failure, call 800 EAZAE directly and we will prioritise accordingly.

Yes — Carrier, Daikin, LG, Samsung, Hitachi, Toshiba, Gree, Midea, Mitsubishi, York and all others sold in the UAE. We carry common spare parts and consumables for all major brands.

At least twice a year — before summer (April) and after summer (October). Duct cleaning is recommended every 2–3 years, or more frequently if you have pets or allergies. Regular servicing extends the lifespan of your unit and reduces your energy bill.

Yes. All electrical work carried out by EAZAE FIX complies with DEWA regulations and UAE electrical safety standards (IET BS 7671). Our DEWA-approved electricians manage all installations requiring DEWA sign-off.

Any defect arising directly from the work our technicians carried out. If something we repaired or installed fails within 30 days due to our workmanship, we return and fix it at no additional charge.

Yes. We regularly work in managed communities and high-rise buildings. We handle all paperwork, liaise with building management, and ensure all works comply with the master community or developer's technical standards.

Absolutely — we service offices, retail units, restaurants, warehouses, gyms and other commercial spaces. We offer flexible scheduling including out-of-hours works to minimise business disruption.

Our technician will diagnose the issue, explain what needs to be done, and provide a clear quote before any work begins. You approve before we proceed — no surprises on the invoice.

Subject to availability, same-day service is available for urgent requests. Call 800 EAZAE or WhatsApp us. AMC clients receive priority scheduling.

Leave the property immediately, do not operate any electrical switches, and call Dubai Civil Defence (997) first. Once the area is confirmed safe by authorities, contact EAZAE FIX to carry out a full gas system inspection and any required repairs.

A standard kitchen installation takes 3–7 working days once materials are on site. Custom cabinetry lead times vary from 2–6 weeks depending on the supplier.

We can supply all materials, or we can install materials you have already purchased. We recommend sourcing through our supplier network for quality assurance and consistency.

Porcelain is denser, harder and more water-resistant than ceramic — making it better for high-traffic and wet areas. Ceramic is lighter and easier to cut, suitable for wall applications and lower-traffic floors.

Yes — waterproofing (tanking) is a critical step in any bathroom installation and is included in our full bathroom fit-out service. We use DM-approved waterproofing systems.

We can source matching tiles in most cases. For discontinued products, we work with our supplier network. Bring a sample tile for the best match assessment.

A standard gypsum board false ceiling typically reduces room height by 15–20 cm. For rooms with lower ceilings, we design slim-profile solutions that minimise height loss while still accommodating lighting and services.

We work alongside smart home integrators and can accommodate smart lighting, climate control and motorised blind systems as part of a larger installation project.

Large-format porcelain tiles are the most popular choice for durability and ease of maintenance. Engineered wood is excellent for bedrooms and living rooms. Epoxy flooring is ideal for kitchens, garages and high-traffic commercial spaces.

For standard requests, we typically schedule within 24–48 hours. Urgent jobs are prioritised, especially for Annual Maintenance Contract clients.

We use premium-grade paints from Jotun, Dulux and Sigma — UV-stable for exteriors, washable for interiors. All paints are appropriate for Dubai's climate.

Yes — we use spectrophotometer colour matching to replicate existing wall colours. Bring a paint sample or we can match directly from the wall.

We assemble all major flat-pack brands including IKEA, Pan Emirates, Home Centre and others. For large or complex pieces, we recommend booking in advance.

Signs include water stains on interior ceilings, damp or mould in upper-floor rooms, visible cracks in the roof slab, or standing water after rain. EAZAE FIX offers a free roof assessment — contact us to book.

Absolutely — our multi-trade handymen are skilled across disciplines. We will assess the scope and send the right team.

Yes — we handle all access permit applications and comply with building regulations and community rules.

A standard pre-tenancy preparation includes painting, touch-up works, cleaning, minor plumbing and electrical fixes, door and lock checks, and a final condition report. Custom packages are available on request.

Dubai Municipality requires water tanks to be cleaned and disinfected at least once every six months. EAZAE FIX provides DM compliance documentation after every service.

DM-approved disinfectants including sodium hypochlorite and others, handled by trained technicians following DM guidelines and UAE health and safety regulations.

Yes — for buildings with multiple tanks, we service one tank at a time to maintain supply continuity. Advance notice is given to all residents.

A standard 2-bedroom apartment deep clean takes 4–6 hours. Post-construction or move-out cleans may take longer depending on the condition of the property.

Yes — a DM compliance certificate is issued within 24 hours of water tank cleaning service completion. Other cleaning services include a detailed service report.

For high-rise exterior cleaning, we use rope access specialists and comply with all Dubai height safety regulations. Contact us for a scope assessment and quote.

Yes — we offer monthly, bi-monthly and weekly pool maintenance packages tailored to your pool size and usage.

Move-out deep cleans include full kitchen degreasing, bathroom sanitisation, limescale removal, window and glass cleaning, oven cleaning, carpet steam cleaning (where applicable) and a final walkthrough inspection.

Depending on your tier, an AMC includes 2–4 scheduled preventive maintenance visits covering AC, electrical and plumbing systems, a set number of call-outs, optional pest control, water tank cleaning, and labour for minor carpentry, masonry and painting works. All tiers include 24/7 customer support.

Our technicians carry out a comprehensive inspection of your AC units (cleaning filters, checking refrigerant, testing operation), electrical panel and visible wiring, plumbing fixtures and water pressure, and building fabric. You receive a written condition report after every visit.

A call-out is when you contact us with a specific maintenance problem (e.g. a leaking tap, a tripping circuit breaker, a faulty AC unit) and we dispatch a technician to diagnose and resolve it. Your AMC tier determines how many call-outs are included per year and the guaranteed response time.

Materials and spare parts are included up to the allowance specified in your tier (HomeCare+ and above). Costs exceeding the allowance are charged at the discounted AMC rate. We are transparent about costs before proceeding with any additional work.

Yes — you can upgrade at any time by paying the difference in the annual fee. Downgrades can be processed at the annual renewal date.

Preventive maintenance visits and call-outs do not carry over to the next contract year. We proactively remind you to schedule all included visits.

Absolutely — AMCs are very popular with landlords and property investors. We can co-ordinate all works directly with your tenant.

AMCs can be paid annually (with a 5% discount) or monthly via debit/credit card, bank transfer, or post-dated cheques for the full year.

We offer multi-property AMC packages for landlords and property managers. Contact us to discuss a custom package tailored to your portfolio.

EAZAE FIX Technical Services L.L.C is based in Dubai — Property Investment Office 4-F1, Dubai Investment Park First, Dubai, UAE. We operate across all areas of Dubai and surrounding emirates.

EAZAE FIX Technical Services L.L.C was established in 2026 as part of the EAZAE ecosystem — a Dubai-based group of premium service companies making life EAZAE since 2001.

Yes — EAZAE FIX holds all required UAE trade licences, DEWA approvals, Dubai Municipality contractor registrations, and full public liability insurance. Copies of all certifications are available on our Certifications page.

Call 800 EAZAE, WhatsApp us, email fix@eazae.com, or use the Book Now button on any page. We respond to all enquiries within 2 hours during business hours.

Our customer support line operates 24/7. Emergency call-outs are available around the clock for Annual Maintenance Contract clients. Standard bookings are scheduled during business hours.

We cover all areas of Dubai. We also take on larger projects in Abu Dhabi, Sharjah and other UAE emirates on request.

We accept cash, bank transfer, credit/debit card, and cheque. All payments are confirmed in writing before work commences.

Yes — we always provide a written quote before any work begins. You approve before we proceed. There are no surprises on the invoice.

Yes — we operate 7 days a week. Weekend bookings are available for both standard and emergency services.

Contact us directly at fix@eazae.com or call 800 EAZAE. We take all feedback seriously and respond to every complaint within 24 hours.